Frequently Asked Questions

Create a student account, fund your wallet, browse tutors on the Find a Tutor page, and click "Book Now" on any tutor's profile. Select the subject, level, date, and time. The session is confirmed once the tutor accepts.

Yes. Your payment is held in escrow — it is never transferred directly to the tutor at the time of booking. Funds are only released after both you and the tutor confirm the session was completed. If something goes wrong, our dispute team reviews the case.

If a tutor cancels more than 2 hours before a session, you receive a full refund to your wallet immediately. You can then rebook with any other available tutor.

Yes — you can book any single 1-hour session with any tutor to test compatibility. There are no minimum session requirements.

At session time, log into your dashboard and click "Join Classroom." The live classroom opens directly in your browser — no downloads or plugins required.

After a session, if you have a problem, go to your Disputes page in the dashboard and open a dispute within 24 hours of the session end. Describe the issue with evidence and our admin team will review within 48 hours.

Refunds are processed automatically for cancelled sessions. For completed sessions where the service was unsatisfactory, open a dispute and our team will determine eligibility based on the evidence.

Register as a teacher, complete KYC verification (upload your ID), set up your profile with your subjects and bio, and toggle your availability on. Students will start finding and booking you.

KYC (Know Your Customer) is an identity verification process where you upload a valid government ID. It is required so that students can trust who they are booking. It also protects tutors from false accounts.

After both you and the student confirm session completion, your earnings (85% of the session fee) are credited to your wallet. If neither party confirms within 24 hours, funds are auto-released to you.

It covers platform maintenance, payment processing infrastructure, dispute resolution services, KYC processing, and customer support.

Complete more sessions, maintain a high average rating (students rate you after each session), keep your attendance and completion rates high, and keep your dispute rate low. Rank upgrades are automatic when you meet the criteria.

Expert and Elite rank tutors can set custom hourly rates. All other ranks follow the platform pricing formula based on rank multiplier, subject difficulty, and class level.

If a student does not join within 15 minutes of session start time, you can mark the session as a student no-show. This protects your dispute rate and triggers an auto-review.

Go to your Wallet page in the dashboard and select the top-up amount. We support bank transfers and card payments. Funds are available instantly after payment confirmation.

Teachers can withdraw from the Earnings page. Enter your bank name, account number, and account name. A 1% withdrawal fee applies. Transfers are processed within 24 hours.

The minimum withdrawal amount is ₦2,000.

Yes. All transactions are processed through encrypted payment gateways and held in our regulated escrow system.

Google Chrome or Microsoft Edge are recommended for the best experience. Mozilla Firefox also works well. Safari may have limited WebRTC support on some versions.

The classroom automatically adjusts video quality based on your connection. You can also disable video and use audio-only mode to reduce bandwidth while keeping the whiteboard and chat active.

Sessions are not recorded by default. Chat history is preserved for both parties to review after the session. Whiteboards can be screenshotted within the session.

Yes — the whiteboard is touch-friendly and works on mobile devices, though a tablet or desktop provides a better experience for drawing.