Help & Support — Portfolio Place — Find the perfect tutor for any subject
For Students
Find a Tutor How It Works Pricing
For Teachers
How It Works Your Earnings
Company
About Us FAQ Help & Support
Log In Get Started Free

We're Here to Help

Help & Support

Monday – Friday, 8am – 8pm WAT · Usually responds within 2 hours

Browse Help Topics

📚
Getting Started
New to Portfolio Place? Learn how to create an account, fund your wallet, and book your first session.
💳
Payments & Wallet
Questions about topping up your wallet, withdrawing earnings, or understanding escrow.
🎥
Live Classroom
Troubleshooting video, audio, whiteboard, or connection issues during a session.
🔐
Account & Security
Password resets, KYC verification, profile settings, and account privacy.
⚖️
Disputes & Refunds
How to raise a dispute, request a refund, or appeal a decision.
📈
Teacher Rankings
Understanding how your rank is calculated and how to move up faster.
📅
Booking & Scheduling
How to book, reschedule, or cancel a session without losing money.
🛡️
Safety & Trust
Our KYC process, escrow system, and how we keep both parties safe.

Quick Links

How to book a session How escrow payments work KYC verification guide How rankings are calculated Withdrawal process Dispute resolution policy Session cancellation policy

Contact Support

Send us a message and we'll get back to you as soon as possible.

✉️
Email
support@portfolioplace.com
💬
WhatsApp
+234 800 LUCHI (58244)
🕐
Response Time
Under 2 hours (Mon–Fri)